F.A.Q

 What are the shipping times for your products?

We take 2-4 days to process your order and then 1-2 weeks to deliver it to you.

Do you ship worldwide?

Yes, we do. We ship worldwide.

Where do you ship from?

Our offices are in Paris, France. Our international warehouse is located in China.

Do you provide product tracking?

Yes, please wait 3 days after placing your order, and if you haven't seen your e-mail, please ask us via freyanycontact@gmail.com.

My order is missing some items, what happens?

Our products are shipped separately according to your order. If your order contains products from two different warehouses, there will be two deliveries. The rest of the order will probably arrive shortly.

I've received a damaged item. What can I do about it?

We're sorry to hear that. Simply send us an image of the damaged item in question to the following email address: freyanycontact@gmail.com and we will send you a similar replacement item as quickly as possible.

Where are you located?

We are located in Paris, France.

I still haven't received my order. What's taking so long?

We apologize for the delay. Sometimes, international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it went. If you still feel you need help in tracking your package, or would like to inquire about tracking your package, please contact us at freyanycontact@gmail.com.

Do you have a refund policy?

We do our best to resolve any problems our customers may encounter with their online items. If you still wish to have a refund on your order, we can of course complete the payment, provided the recourse is made within 30 days of the order date and the product(s) are not on sale. For more information, please read more about our refund policy.